Privacy Policy

1. Introduction

Rembau Tempo ("we", "us", "our") operates a horological atelier at 62 Jalan Pinang, 50450 Kuala Lumpur, Malaysia. This Privacy Policy describes how we collect, use, store, and protect personal information provided to us through our website and in the course of our service operations.

We are committed to handling personal information in a manner consistent with the Personal Data Protection Act 2010 (PDPA) of Malaysia. By using our website or submitting an enquiry, you acknowledge that you have read and understood this policy.

If you have questions about this policy, please contact us at [email protected].

2. What Personal Data We Collect

Data Provided Directly

When you submit an enquiry through our website, we collect:

• Full name
• Email address
• Telephone number (if provided)
• Details about your timepiece and service requirements (as described in the message field)

Data Collected Automatically

When you visit our website, we may collect certain technical information automatically, including your IP address, browser type, pages visited, and the date and time of your visit. This is collected through cookies and similar technologies — see our Cookie Policy for details.

3. Legal Basis for Processing

We process your personal data on the following bases under the PDPA 2010:

• Consent: Where you have provided explicit consent by submitting a contact form or accepting cookies.
• Legitimate Interests: Where processing is necessary for the legitimate business interests of operating a watch servicing and restoration practice, including responding to enquiries and managing intake records.
• Contract Performance: Where processing is necessary to fulfil a service agreement — for example, maintaining intake documentation during an active service.

4. How We Use Your Personal Data

We use the personal data we collect for the following purposes:

• Responding to service enquiries and intake requests
• Managing the service process, including intake documentation, stage updates, and completion communication
• Maintaining service records associated with your timepiece(s) for future reference
• Sending relevant service-related communications (not marketing without your explicit consent)
• Improving our website based on anonymous usage data
• Complying with applicable legal obligations

We do not use your personal data for unsolicited marketing. We will only contact you with relevant service information related to your enquiry or active service.

5. Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share data with:

• Service providers: Trusted technical providers who assist with website hosting and email delivery, bound by confidentiality obligations.
• Legal authorities: Where required by law or court order under Malaysian jurisdiction.
• Parts suppliers: In rare cases where a component must be sourced, we may share limited information (watch reference only — no personal data) with authorised parts suppliers.

6. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy:

• Enquiry data (no service proceeded): retained for 6 months, then deleted.
• Active service records: retained for 5 years following service completion, to support future servicing reference and any warranty-related queries.
• Website analytics data (anonymised): retained for up to 26 months.

7. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include:

• Secured website with HTTPS encryption
• Access controls limiting data to staff with a need to know
• Physical security of the atelier premises where intake records are held
• Regular review of data handling practices

In the event of a data breach that poses a risk to your rights, we will notify affected individuals and relevant authorities as required by law.

8. Cookies

Our website uses cookies to improve your browsing experience and understand how visitors interact with our pages. For full details, please refer to our Cookie Policy.

9. Your Rights Under Malaysian Law

Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right of Correction: You may request that inaccurate or incomplete data be corrected.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Right to Limit Processing: You may request that we limit the processing of your data in certain circumstances.

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Children's Privacy

Our services are directed at adults aged 18 and over. We do not knowingly collect personal data from persons under 18. If you believe a minor has submitted personal data to us, please contact us promptly so we can delete the relevant information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of the page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acknowledgement of the updated policy.

13. Contact

For any privacy-related questions, requests, or concerns:

• Email: [email protected]
• Post: Rembau Tempo, 62 Jalan Pinang, 50450 Kuala Lumpur, Malaysia
• Telephone: +60 3 2168 4279