Words from Those
Whose Watches We Have Cared For

My ETA 2824-based daily wearer had been running consistently slow for about a year. I'd been putting the service off because I wasn't sure where to take it. A friend pointed me to Rembau Tempo. Farizal was direct from the start — explained what the written assessment would cover, said he'd call if anything came up outside the standard scope. The watch came back running within a few seconds per day and everything was documented clearly. Good people doing careful work.

April 2025

I brought in a watch that belonged to my late father — a piece he wore for thirty years with no service documentation. I was nervous about what they'd do to it aesthetically. From the first conversation, Farizal was clear: no polishing unless I asked. He photographed at every stage, called me when he found a crown tube gasket issue, and waited for my approval. Twelve weeks later I received it back with a written report. The watch runs well and still looks like his.

March 2025

Crown took a hard knock and the winding went loose immediately. Sent an enquiry that evening, got a response the next morning asking for details on the reference and current behaviour. The service covered a new crown to spec, new stem, and a pressure test. About two and a half weeks from drop-off to collection. Winding action is exactly how I remember it. One thing to note — parking on Jalan Pinang takes planning, so budget a few extra minutes.

April 2025

I drove down from Ipoh specifically for this and I'd do it again. The intake was thorough — they noted current amplitude, rate across positions, and a slight moisture trace inside the crystal. All addressed as part of the service. They sent a message midway when they found a worn mainspring, explained the options, and I approved the renewal. Came back running consistently. Worth the drive.

March 2025

A vintage dress watch from an estate sale — movement hadn't been serviced in who knows how long. The restoration programme was the right choice. Fourteen weeks, which I'd been warned about upfront, so no issue there. The photographic record was genuinely useful and the completion report was clear. One small thing — a case screw came back with a slightly different finish. I raised it and Zulaikha offered to look at it again, which I appreciated. A four-star experience overall.

April 2025

Second time using Rembau Tempo. First was a Tudor, this time a Grand Seiko — different calibres, same level of attention. Farizal mentioned the mainspring renewal from my previous service without me bringing it up, which told me they keep proper records. The timing results on collection were better than I expected. Won't go anywhere else in the Klang Valley.

March 2025